Why do property managers have issues with their security guards? Well the reply to that question can be either complicated or simple. There are numerous factors that may play a role in the difficulties that a property manager can have with his security guards including whom the security guard company is, laws and regulations regarding security guards, budgetary constraints, the security requirements at the property in question, the property manager’s clients, and the processes and procedures for security guard vendors to name just a few. As being a property manager you can control some of these factors, while the others you can only accept. Of those factors, the best to control are the processes and procedures you establish for your security guard company. These processes and procedures can alleviate 80 to 90% of the challenges that you encounter.
Many property managers believe that it is the responsibility from the security guard companies in tacoma wa to make sure that the level of service they provide remains at a top level. In truth, most of the problems with security officers start out with this erroneous belief. Although no person would dispute the truth that a vendor should supply the best service they are competent at providing, one must realize that security guard companies are an especially unique kind of vendor. Most vendors provide you with a service which is usually pretty simple to verify once the job is being well done. For instance, in the event you hire a landscaper and also you observe that the grass is unevenly cut, then the landscaper will not be doing the job well. However with most guard companies, the amount of service they provide is usually not easily discernible. Will they be hiring qualified employees? Do they really train their guards adequately? Which kind of supervision will they provide? Fortunately, most security officer companies perform a good job at providing adequate service to almost all of their customers. In reality, with most security guard contracts, the amount of service initially meets and often exceeds the home manager’s expectations. Unfortunately, in a number of these cases a gradual decline in the quality of services generally seems to occur as time passes. Some property managers feel that this decline in quality will be anticipated with guard companies, when the reality is that it should not be expected.
The easiest to improve from the four (4) will be the feedback that is certainly presented to the safety guard company. Irregular feedback for the guard company often means missed opportunities for incremental increases in efficiency. Should you be a house manager who is on-property daily, the depth of feedback that you could provide for your security guard company is probably fairly substantial when assessing the protection guards which you see while you are there. You will see whether the guard is in uniform, in the event the guard knows how to do the job, as well as the guard’s customer support skills. The question then becomes, how are definitely the guards performing after 5pm and on the weekends, during the hours that you are currently not there? Have you been still having the same level of service? For property managers who are not on property daily, this query is a lot more significant.
Usually, property managers rely heavily on the input off their clients concerning the performance of security over these off hours. The feedback that is given by a home manager’s clients is probably probably the most significant feedback that can be given, occasionally a lot more important or revealing than the property manager’s. In many cases, this feedback is only captured periodically and it is usually part of a more substantial client survey. But as this feedback is very important, the guard company and the property manager should create a formal process to regularly solicit this kind of client feedback.
Like off-site property managers, guard company supervisory personnel are not always on-property with the guard, so seeking regular client feedback should always be an ongoing area of the service that any security guard company provides. Typically, with a lot of guard companies there is a field supervisor or other management level employee that randomly checks on the guards during the guard’s shift. Whilst the field supervisor is on-property they must be speaking with your clients to find out if you can find wfexud comments or suggestions for enhancing the service they are providing. Each guard company must also establish a process to receive comments or suggestions from you and or your customers, when something is going well or, moreover, when something is certainly going poorly. Additionally, those comments and suggestions and any ensuing corrections or changes in service needs to be compiled right into a report and tracked. This report should then be presented to the property manager every month within the overall security service.
According to this report of client feedback, property managers will have an actionable report that they and also the security officer company are able to use to make changes in personnel or procedures to maintain a very high amount of service. Property managers must also contemplate providing an abbreviated version of this report for their clients to let them know that their concerns are now being heard and addressed. If these processes usually do not exist, then your security guard clients are missing opportunities to increase the service they are providing.
Generally when service quality actually starts to decline, your customers spot the change and definately will definitely offer understanding of the circumstance. It happens way too often that a security guard begins to show poor performance traits that in case corrected in a timely manner could eliminate future problems. Your customers can, and should be, your eyes and ears with regards to monitoring your security officer agency, as the more feedback which is given, the greater that you are capable of judge the strengths and weaknesses from the services that you are receiving. So engage your clients while keeping them involved in defining your level of security service.